Refund policy

Your Happiness, Our Priority: Our Return & Exchange Policy

We're so glad you've chosen us! Every item you order is crafted just for you, with care and attention to detail. Because each piece is custom-made, we have a thoughtful policy in place to ensure you're delighted with your purchase while reflecting the unique nature of our work.

If Something Isn't Quite Right (Manufacturing Defects)

We pour our hearts into every item, but if, by rare chance, your order arrives with a manufacturing defect, please know we're here to make it right! We'll happily offer a full refund or a replacement item.

To help us resolve this for you quickly and smoothly, we kindly ask that you:

Reach out to us within 7 days of receiving your order to let us know about the issue.
Share a few clear photos or a short video showing the defect. This helps us understand what went wrong and how to best assist you.

Once we've had a look, we'll guide you through the next steps. If a return is needed, we'll cover the shipping costs, of course!

Finding Your Perfect Fit (Exchanges for Sizing)

We understand that sometimes, even with careful measurements, an item might not fit exactly as you hoped. We want you to feel wonderful in your new piece, so we're happy to offer exchanges for sizing issues.

Here's how we can help you find your perfect fit:

Please contact us within 7 days of delivery to request an exchange for a different size.
For an exchange, we ask that the item be unworn, unwashed, and in its original, brand-new condition with all tags still attached.
To facilitate this exchange, we kindly request that you cover the shipping costs to send the original item back to us, as well as the shipping for your new, perfectly sized item.

Once your original item arrives back with us in great condition, we'll quickly get your new size ready and on its way to you!

A Gentle Reminder (Non-Returnable Items)

Because each piece is made especially for you, we generally don't accept returns for buyer's remorse. We truly encourage you to take a moment to review your order details, including sizes and colors, before finalizing your purchase. We're always here to answer any questions you might have before you buy!

Just a Few More Notes

Digital Products are non returnable or refundable.
All refunds will be processed back to your original payment method.
Please allow 7 business days for your refund to appear in your account once it's been processed by us.
When sending an item back for an exchange, we recommend using a shipping method that provides tracking. This helps ensure your item safely makes it back to us, as we can't be responsible for incoming shipments that get lost in transit.