Contact information

 

Contacting Salt & Olive Co.: We're Here to Help!

 

We're always happy to hear from you! At Salt & Olive Co., we're committed to providing you with excellent service and support. Here's how you can reach us and what you can expect when you do.

 

How to Reach Us

 

The best way to get in touch with us is via email. This allows us to keep a detailed record of your inquiry and ensures we can provide you with the most accurate and thorough assistance.

  • Email: TheWell@SaltAndOlive.Co

 

When to Contact Us

 

Please feel free to reach out for assistance with:

  • Order Inquiries: Questions about your existing order, including status, shipping, or tracking.

  • Product Information: Details about our clothing or digital products, sizing, materials, or features.

  • Returns & Exchanges: Initiating a return or exchange in accordance with our Refund Policy.

  • Technical Support: Issues accessing or using our website or digital products.

  • General Questions: Anything else you'd like to know about Salt & Olive Co.!

 

Our Response Time

 

We strive to respond to all inquiries as quickly as possible. You can typically expect a reply within 1-2 business days during our standard business hours. Please note that response times may be longer during peak seasons or holidays.

 

Before You Contact Us

 

To help us assist you more efficiently, please consider the following:

  • Check Our Policies: Many common questions can be answered by reviewing our Refund Policy Here or Shipping Policy Here.

  • Include Key Information: If your inquiry is about an order, please include your order number in your email. This helps us locate your details quickly.

  • Be Specific: Provide as much detail as possible about your question or issue. The more information you give us, the better we can understand and resolve your inquiry.

  • Check Spam Folder: If you're waiting for a reply, please check your spam or junk mail folder, just in case our response ended up there!


Business Hours

 

Our customer service team is available to respond to emails during the following hours:

  • Monday - Friday: 9:00 AM - 4:00 PM EST

  • Weekends & Public Holidays: Closed (we'll get back to you the next business day!)

Thank you for choosing Salt & Olive Co.! We look forward to assisting you.